Our Focus

We help you better connect to existing and new customers. Tactically, by helping you improve the customer experience or develop meaningful innovations. Strategically, by driving structural, customer-centric change throughout your business.

Our Style

We’re no standard „consultants“. We don’t do thick reports, armies of juniors and fancy pitches. We’re pragmatic executives who’ve lived the job you’re trying to get done. We don’t just talk customer-centricity. We roll up our sleeves to „make it happen“.

WE’RE FASTER AND CHEAPER

Rather than diagnose for months, we rapidly formulate 80/20 opinions based on work and research you’ve already done. This makes our recommendations „fast“ and significantly reduces overall project costs.

STRATEGIES GET IMPLEMENTED

We don’t believe in „PowerPoint dictates“. We work with your people to leverage and credit their work. Their know-how. This way, they’ll want to implement the strategies and plans that get developed.

DELIVERABLES ARE CLEAR

We don’t talk process, we talk results. So you’ll know what you’ll get. And while our success will co-depend on your team, we pride ourselves that we usually achieve what we set out to do.

WHO WE ARE

Tomáš Holan

Chief Customer Officer

Andrea Nuttall

Chief Executive Officer

We are a team dedicated to customer centricity. Combining the essence of different industries and experiences and endless energy.

WHAT WE DO

Becoming customer-centric isn't a project or initiative. It is a company-wide journey which may take years to complete. We can help you at each step of the way.

Depending on your needs, we can do focused interventions, or walk alongside your business as it progresses from one customer focus stage to the next. We can even be your overall "architect".

We make customer-centricity happen, profitably

  • Conduct corporate transformation programmes which "make customer-centricity happen"
  • Help your business to consistently deliver the "right" customer experience
  • Design and bring to market customer-centric value propositions
  • Act as your personal or organisational customer counsellor.

GET IN TOUCH

VAT ID: CZ03335526