Clientology institute

With Clientology, we organize regular customer meetings that help us get new inspiration for further services and products development. These meetings have become an essential part of the Direct`s way of listening to the voice of customer and finding new inspiration for further developement and building not only insurance company, but finally a normal insurance company with unique and client-oriented approach, which will also push the limits of simplicity, reliability and friendliness.

What I like the most about Clientology is their ispirational workshops which create strong emotional experience for all the attendees, who than easily understand the importance of the customer experience as a part of the future company growth.

Thanks to Clientology we have discovered completely new level of consumer centricity and especially we found the way to get it deeper into our organization and mainly to retail store teams. They help us to bring consumers in the middle of decision in our corporate world - and all with amazing passion and enthusiasm of Clientology team, always having creative ideas in the pocket and real consumer obsession in their minds.

Clientology brought lot of inspiration that led to the start of Abeceda penez, which is a unique project of experiential financial-literacy learning at Czech primary schools. I could talk about the unusual workshops and inspirational techniques that Clientology uses for a long time, but what we value the most is their attitude and their willingness to try new and unusual approaches with us, as well as their passion about our clients.

What I enjoy the most when working with Clientology, is their drive and energy which they put into projects. In 2016, customer-centric OREA was just an idea in my head. They’ve helped me to formalize it and get my team on board. I like their ability to empathize with our customers and to bring interesting inspiration – not just recycle content used elsewhere. With them, workshops are fun experiences with meaningful outcomes.

Clientology has been and still is a valued partner for Albert. Clientology supports us in an unbiased customer perspective on our business: how to focus on the most critical steps of the customer journey and provide a strong tool box to support solutions that stick.